Returns & Refund Policy

We want you to love everything you receive from The Chic Reader. If something isn't right, we're here to help.

Because many of our products are made to order, personalized, or carefully curated, please review our policy below before making a purchase.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must be:

• Unused and in their original condition

• Returned with all original packaging (when applicable)

• Free from damage, odors, pet hair, or signs of use

Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Blind Date with a Book purchases

• Mystery products

• Opened books

• Digital downloads

• Personalized or custom-made items

• Made-to-order apparel and merchandise

• Gift cards

• Clearance or final sale items

Exchanges

At this time, we do not offer direct exchanges.

If an item is eligible for return, you may return it according to the policy above and place a new order for the item you'd prefer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the shipping packaging

• A brief description of the issue

We'll make it right as quickly as possible by replacing the item or issuing a refund when appropriate.

Apparel Sizing

Please review the size chart carefully before placing your order.

Because many of our apparel items are printed specifically for each customer, we cannot accept returns or exchanges due to ordering the wrong size.

If you receive the wrong item or a manufacturing defect, please contact us and we'll gladly work with you to resolve the issue.

Refunds

Once your return has been received and inspected, you'll be notified of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our mistake or a damaged item.

Order Cancellations

Orders may be canceled only if production or fulfillment has not yet begun.

Once an order has entered production or has been shipped, we are unable to cancel it.

Contact Us

If you have any questions about your order or believe there's an issue with your purchase, we'd love the opportunity to help.

Please contact us through our Contact page or by email (Makenna@thechicreader.com), and we'll respond as soon as possible.